www.trainingsolutionsdirect.co.uk (MECsafe Limited)
Terms & Conditions
In making a booking, a Client accepts these ‘Terms and Conditions’ as laid out below.
Prices
All prices on the www.trainingsolutionsdirect.co.uk web site are shown excluding VAT.
VAT is added to all prices mentioned.
Payment
Course fees are payable in full after a provisional booking has been made. A provisional booking is a booking made online or offline including the acceptance of www.trainingsolutionsdirect.co.uk booking policy and Terms and Conditions. An invoice will be raised for every online and offline provisional booking made. An invoice can be paid by credit card, debit card, cheque or BACS.
Course Cancellation Fee’s
All cancellations must be made in writing by email prior to the commencement date of the course. Course cancellations made after the course has been paid for or confirmed by purchase order will be subject to the following charges: –
Cancellations (More than 28 Days in Advance of the course): –
Cancellations received in writing more than 28 days prior to the training date will be refunded in full.
Cancellations (Less than 28 Days in Advance of the course)
Cancellations received in writing less than 28 days prior to the course will be charged in full. Alternatively, a substitute delegate may be nominated. This also applies to any bookings made within 28 days of the training date.
Courses booked whilst in the above 28 Cancellation periods will be non-refundable.
In the event of non-attendance, no refund will be given. It is the responsibility of the client to confirm the arrival of a cancellation email. In the event that www.trainingsolutionsdirect.co.uk do not receive an email of cancellation giving the required notice then full course fees will be charged.
Transfer Charges
www.trainingsolutionsdirect.co.uk require writing notification in all instances. Transfer charges are applied when transferring to another course from the same provider. In the event of a transfer of course to a different provider the ‘Course Cancellation Fee’s’ above, will come into effect.
Amendments and Transfers (14-28 Days Prior)
A fee of 50% of the course price will apply for any amendments or transfers made between 14 and 28 days prior to the training date. This also applies to any bookings made within 14 – 28 days of the training date.
Amendments and Transfers (Within 14 Days)
No amendments or transfers will be accepted within 14 days of the training date, unless specifically agreed upon in writing, otherwise, full, non-refundable course charges as above will apply. This also applies to any bookings made within 14 days of the training date.
Delegate Name Changes
In the event of a delegate name change for any reason there will be an admin charge of £35 + VAT.
Please Note: It is the customers responsibility to make sure that the delegates name is correct.
Course Details
It is the responsibility of the client/delegate (you) to ensure that the training course booked is the correct training course to suit your needs. This information is displayed on your order confirmation email, invoice email and joining instructions. www.trainingsolutionsdirect.co.uk accept no responsibility for courses booked in error. www.trainingsolutionsdirect.co.uk will not be held responsible for any financial loss incurred in this regard.
Certificates
It is the responsibility of the delegates (or the delegates employer in the case of the employer making the booking) to ensure the correct spelling of the delegates name and address on all paperwork including certificates. In the event of incorrect spelling on certificates there will be a minimum £35+VAT re-issue fee applied. It is also the responsibility of the delegate to ensure receipt of the certificate within 6 weeks of completion of the course. We take no responsibility for certificates that have not been received after this time period.
Failure To Adhere
If clients fail to adhere to these policies then the client will be liable to make full payment of fees due. www.trainingsolutionsdirect.co.uk reserves the right to cancel or change course dates or venues at any time without any liability. In these circumstances we will offer at our discretion alternative options, a credit note or a refund of fees paid.
www.trainingsolutionsdirect.co.uk reserves the right to refuse any booking.
www.trainingsolutionsdirect.co.uk will not be held responsible for any financial loss incurred by a client relating to travel and hotel reservations or any other associated costs. Hotels and other accommodation is booked by the client at the clients own risk. If a training course is cancelled at short notice or a course venue is changed resulting in costs being incurred by the client Training Solutions Direct will not be held liable.
Late Payments
We accept purchase orders for our corporate clients. Payment must be made within 30 days of the course running, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, which will incur costs of 15% + vat. Any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.
