In making a booking, a Client accepts these ‘Terms and Conditions’ as laid out below.
All prices on the www.trainingsolutionsdirect.co.uk web site are shown excluding vat.
Course fees are payable in full at the time of booking. Payment can be made over the telephone by credit or debit card. If you would like to pay by BACS, we will forward you a booking form, once you have returned the completed booking form an invoice will be raised. An invoice can be paid by credit/debit card or BACS. Places on courses and dates requested cannot be confirmed or guaranteed until full payment has been received.
Course Cancellation Fee’s
All cancellations must be made in writing by either letter or email prior to the commencement date of the course.
Course cancellations made after the course has been paid for or confirmed by official purchase order will be subject to the below maximum cancellation charges:
– 15 days or more from the start date: 0%
– Between 8-14 days of the start date: 50%
– Up to 7 days of the start date: 100%
In the event of non-attendance or course cancellations received less than 7 days prior to course commencement date NO refund will be given. It is the responsibility of the client to confirm the arrival of a cancellation email. In the event that www.trainingsolutionsdirect.co.uk do not receive an email of cancellation, giving the required notice then full course fees will be charged.
All transfers must be made in writing by email prior to the commencement date of the course. Transfers made up to 15 days prior to the course start date are liable to charges of 50% of the original course fee when transferring to another course with the same provider. In the event of a transfer of a course to a different provider, their specific Cancellation Fee’s Policy will come into effect. Only 1 request to transfer per booking will be permitted. Additional requests will be subject to full fees.
Delegate Name Changes
Name changes will be made with no additional charge.
It is the responsibility of the client to ensure that the training course booked is the correct training course to suit your needs. This information is displayed on your order confirmation email, invoice email and joining instructions. www.trainingsolutionsdirect.co.uk accept no responsibility for courses booked in error. www.trainingsolutionsdirect.co.uk will not be held responsible for any financial loss incurred in this regard.
Certificates are sent via the Royal Mail service. MECsafe does not accept responsibility for any certification lost in the post. Special or recorded delivery can be arranged (if specified, in writing, at the time of booking) for an additional fee of £10 + vat per envelope.
It is the responsibility of the delegates (or the delegates employer in the case of the employer making the booking) to ensure the correct spelling of the delegates name and address on all paperwork including certificates. In the event of incorrect spelling on certificates there will be a minimum £35 + vat re-issue fee applied.
Failure to Adhere
If clients fail to adhere to these policies then the client will be liable to make full payment of fees due. www.trainingsolutionsdirect.co.uk reserves the right to cancel or change course dates or venues at any time without any liability. In these circumstances we will offer at our discretion alternative options, a credit note or a refund of fees paid.
www.trainingsolutionsdirect.co.uk reserves the right to refuse any booking.
www.trainingsolutionsdirect.co.uk will not be held responsible for any financial loss incurred by a client relating to travel and hotel reservations or any other associated costs. Hotels and other accommodation is booked by the client at the clients own risk. If a training course is cancelled at short notice or a course venue is changed resulting in costs being incurred by the client Training Solutions Direct will not be held liable.
We accept purchase orders for our corporate clients. Payment must be made within 30 days of the course running, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, which will incur costs of 15% + vat. Any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.
Information stated on each individual course page is for guidance only, some training locations will not provide lunch or start times may vary from those stated on the website. In depth details will be listed in joining instructions. If you do have any questions regarding lunch, refreshments, publications etc at a specific location, please do not hesitate to ask at the time of enquiry.
Course Cancellation by Training Solutions Direct
Training Solutions Direct reserve the right to cancel courses if insufficient candidates are available to make the running of the course viable. We shall do our utmost to avoid this wherever possible.